Don't try to solve other people's problems

Okay so here's the thing.  Just because someone tells you they have a problem does not mean that you should try to solve it for them.

It's not your problem to solve.  If you are asked for help or advice, offer it but don't solve it for them.

If you do take the problem then you are basically taking power away from the other person.

Instead, support them and guide them whilst they work it out and deal with it themselves.

A good question to ask is "What do you think you will do to solve this problem?"